Baume du Mont is a cosmetic massage product. It is not a medicine or a medical treatment and does not replace advice from a healthcare professional. Our communication is based on hands-on experience, an understanding of our customers’ needs and feedback from our community, allowing us to speak responsibly about well-being, recovery and everyday comfort.
Refund policy
Last updated: 8 July 2025
If one or more Products become unavailable after the Order has been placed:
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The Customer will be notified by email.
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The Customer may choose either to receive a refund for the amount corresponding to the unavailable Products or to have the relevant Products delivered once they are back in stock, unless they have been permanently withdrawn from the catalogue.
In any event, EXERLYFE shall not be held liable for any loss or damage suffered by the Customer, nor shall it be required to pay any damages.
EXERLYFE may modify the range of Products offered for sale on the Website at any time, without prejudice to Orders already placed by the Customer.
Pursuant to Articles L.221-5 et seq. of the French Consumer Code, the Customer has a period of 14 days from the date of delivery of the Order to return any new and unopened Product, in its original packaging and in perfect condition, and request a refund without penalty. Any Product that is damaged, incomplete, defective or whose packaging has been damaged will not be accepted for return.
In particular, EXERLYFE will not refund cosmetic Products where the protective seal has been removed. The Customer must therefore place the intact packaging containing the Product inside suitable protective packaging, to which the return label must be affixed, before sending it by post. The Customer must also include a copy of the invoice or any other document enabling the relevant Order and its holder to be identified.
The Product is returned at the Customer’s own risk. If the parcel is lost, stolen or damaged during the return process, EXERLYFE reserves the right to refuse the refund of the returned Product or Products.
Only the Customer identified as such by EXERLYFE may exercise this right, to the exclusion of any other person, including the recipient of the delivery.
The return address is:
EXERLYFE
2 rue du Champ de l’Épine
50300 Avranches
France
