Baume du Mont is a cosmetic massage product. It is not a medicine or a medical treatment and does not replace advice from a healthcare professional. Our communication is based on hands-on experience, an understanding of our customers’ needs and feedback from our community, allowing us to speak responsibly about well-being, recovery and everyday comfort.
Shipping policy
Last updated: 8 July 2025
Article 6 – Delivery
Article 6.1
Delivery charges will be displayed on the Website, inclusive of all taxes, during the Order process and must be accepted by the Customer when confirming the Order.
They will appear on a separate line from the price of the Products.
It is expressly stated that the amount of the delivery charges may vary depending on the territory to which the Products are being delivered, which the Customer expressly acknowledges and accepts.
Delivery times are indicated on the Website and depend on the delivery method selected by the Customer. Delivery times exclude Saturdays, Sundays and public holidays.
Pursuant to Article L.216-1 of the French Consumer Code, the Parties agree that the Products will be delivered within the timeframes specified during the Product ordering process and before confirmation of the Order. The delivery timeframe is also stated in the Order confirmation email sent to the Customer.
Delivery times include the preparation and dispatch of the Order, as well as the time required to transport the Products to the delivery location, whether the Customer’s postal address or a collection point.
Where no delivery timeframe is indicated on the Website for the Products, EXERLYFE undertakes to deliver them within a maximum period of 30 (thirty) days from the Order confirmation email sent to the Customer by EXERLYFE. Where a delivery timeframe is indicated, the relevant Products will be delivered within the timeframe displayed on the Website and stated again when the Order is placed.
However, as EXERLYFE uses external service providers, including carriers and postal services, to transport the Products, EXERLYFE is dependent on these third-party providers. The delivery times stated on the Website may therefore be affected by such providers, without EXERLYFE being held liable for these delivery delays or any resulting consequences.
Where delivery requires a signature, the signature constitutes proof that the parcel has been duly received. The risks and liability relating to the Products are transferred when the Customer receives the Products. From that date, the Customer will be solely responsible for the Products, their use and any consequences arising from such use.
The Customer therefore undertakes to check, at the time of delivery, that the Order received is complete, compliant and undamaged. Otherwise, the Customer undertakes to refuse delivery of the Order and not to sign any supporting delivery document. Any Order received and signed for by the Customer will be deemed compliant, complete and in perfect condition at the time of delivery.
Article 6.2 – Delivery Charges and Free Delivery Thresholds
We offer several delivery methods, with charges adapted to the Customer’s place of residence and the selected delivery method.
Metropolitan France:
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Delivery to a collection point from €3.90.
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Free delivery on orders of €50 or more, including VAT.
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Free Chronopost delivery on orders of €100 or more, including VAT. This express delivery option is available only in Metropolitan France.
Europe and French Overseas Departments and Territories:
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Free delivery on orders of €60 or more, including VAT.
The €50 threshold applies only to Metropolitan France. For French Overseas Departments and Territories and European countries, the free delivery threshold is increased to €60 due to the additional logistical costs involved.
Standard delivery times vary depending on the destination and the selected delivery method and are generally between 2 and 7 business days, excluding Chronopost deliveries.
