Baume du Mont is a cosmetic massage product. It is not a medicine or a medical treatment and does not replace advice from a healthcare professional. Our communication is based on hands-on experience, an understanding of our customers’ needs and feedback from our community, allowing us to speak responsibly about well-being, recovery and everyday comfort.
Terms of sale
Last updated: 8 July 2025
These Terms and Conditions of Sale are entered into, on the one hand, by EXERLYFE, a French single-member simplified joint-stock company (SASU) with share capital of €500, whose registered office is located at 2 rue du Champ de l’Épine, 50300 Avranches, France, registered with the Coutances Trade and Companies Register under number 951 243 252, hereinafter referred to as the “Seller”, operating the “Baume du Mont” trade name and managing the website www.baumedumont.com, hereinafter referred to as the “Website”, and, on the other hand, by any consumer or non-professional purchaser, hereinafter referred to as the “Customer”, wishing to purchase the products offered for sale by the Seller (hereinafter the “Products”).
Article 1 – Definitions
- Customer: means any User who purchases a Product through the Website and/or who has a personal account on the Website.
-
Order: means the process whereby the Customer selects the Products they wish to purchase and have delivered. An Order is finalised when the Customer has selected the Products they wish to have delivered, selected the delivery options and paid the amount due. Once finalised, the Order is processed by EXERLYFE, which will dispatch the Products ordered in accordance with these Terms and Conditions of Sale.
- Contract: means these Terms and Conditions of Sale and any special conditions applicable to certain promotional operations. Accordingly, the Customer waives the right to rely on any conflicting document that would contradict the Contract and would therefore be unenforceable against EXERLYFE.
- Personal Data: means all personal information relating to the Customer as a natural person and provided by the Customer when placing the Order.
- Parties: means EXERLYFE and the Users of the Website jointly.
- Products: means the products available for sale on the Website.
- User: means any natural or legal person accessing the Website, whether or not they are a Customer.
Article 2 – Purpose of the Terms and Conditions of Sale and Applicable Version
Article 2.1
The purpose of these Terms and Conditions of Sale is to define the conditions under which Users may access the Website, place Orders and manage their relationship with EXERLYFE, including all resulting rights and obligations.
Article 2.2
They apply to relations between Users themselves and between Users and EXERLYFE. Every User undertakes to comply with these Terms and Conditions of Sale without restriction or reservation, whether they merely visit the Website or place an Order. The Terms and Conditions of Sale are presented to Users for acceptance before any Order is placed on the Website.
Article 2.3
EXERLYFE may amend these Terms and Conditions of Sale freely, at any time and without prior notice, in particular to take account of any legal, judicial and/or technical developments. EXERLYFE will inform the User by any means, and the User will be required to accept the new Terms and Conditions of Sale.
In any event, continued use of the Website by the User after being informed of an amendment to the Terms and Conditions of Sale constitutes acceptance of the amended Terms and Conditions of Sale.
Successive versions of the Terms and Conditions of Sale will be available on the Website.
Article 2.4
The applicable version of the Terms and Conditions of Sale is the latest version available on the Website.
Article 2.5
The version applicable to an Order is the version in force on the date on which the Order is placed.
Each new Order requires the Customer to accept the Terms and Conditions of Sale, which the Customer acknowledges and accepts.
If Users do not accept the Terms and Conditions of Sale or any subsequent amendments, they must cease using the Website.
Article 2.6
The User declares that, before placing their Order, they obtained from EXERLYFE all information relating to the Products and the delivery methods. The User declares that they are solely responsible for selecting the Products and determining whether they are suitable for their needs.
Article 2.7
The User must be a duly represented legal person or an adult natural person with the legal capacity to place an Order on the Website. Otherwise, the User must have the authorisation of their legal representative to place an Order, which they expressly acknowledge and accept.
Article 3 – Prices
All prices displayed on the Website are stated in euros and include all taxes. EXERLYFE reserves the right to amend its prices without prior notice. The prices charged to the Customer are those displayed on the Website when the Order is placed.
Article 4 – Product Presentation
The User is informed that photographs of the Products are displayed on the Website and may be viewed freely.
EXERLYFE uses its best efforts to ensure that photographs of the Products correspond as closely as possible to the Products actually delivered to the Customer, particularly with regard to colour. However, EXERLYFE cannot guarantee that the Products will be exactly identical to the photographs, in particular because of technical constraints relating to the display of photographs on the Website.
EXERLYFE also endeavours to present and describe its Products as accurately as possible. However, while providing an accurate presentation of the essential qualities of its Products, EXERLYFE cannot guarantee that every characteristic of each Product will be described exhaustively. Users wishing to receive additional information about a Product are invited to contact Customer Service at the following address: direction@exerlyfe.fr
The User declares that they are fully aware of the provisions of this Article and expressly agrees not to hold EXERLYFE liable in this respect, subject to the application of mandatory statutory provisions, including the statutory guarantee of conformity.
Article 5 – Orders
The User may browse the Website without any obligation to purchase.
To place an Order, the Customer selects the Products of their choice on the Website and adds them to their virtual shopping cart.
Creating a personal account on the Website is not required in order to place an Order. However, certain Personal Data relating to the Customer is required for EXERLYFE to properly fulfil the Order.
If the Customer wishes, they may create a personal account enabling them, in particular, to view their Order history on the Website and retrieve the corresponding confirmations and invoices. Certain Personal Data relating to the Customer is required in order to create a personal account.
The Customer must provide complete, accurate, current and truthful information, and EXERLYFE may not be held liable in this respect. The Customer is informed that some of the information requested is mandatory for the proper fulfilment of the Order they have placed, which they expressly acknowledge.
Product descriptions are made available to the Customer on the Website, which the Customer accepts and acknowledges.
Once the Order has been finalised, EXERLYFE confirms that it has been accepted for processing by sending an email to the address provided by the Customer when placing the Order.
The Order is confirmed once payment has been made in full and received by EXERLYFE.
EXERLYFE will send the Customer an invoice by email to the address provided when placing the Order. The Customer is advised to save or print the invoice and retain it.
EXERLYFE undertakes to fulfil confirmed Orders subject to stock availability.
If one or more Products become unavailable after the Order has been placed, the Customer will be notified by email.
The Customer may choose either to receive a refund for the amount corresponding to the unavailable Products or to have the relevant Products delivered once they are back in stock, unless they have been permanently withdrawn from the catalogue.
In any event, EXERLYFE shall not be held liable for any loss or damage suffered by the Customer, nor shall it be required to pay any damages.
EXERLYFE may modify the range of Products offered for sale on the Website at any time, without prejudice to Orders already placed by the Customer.
Article 6 – Delivery
Article 6.1
Delivery charges will be displayed on the Website, inclusive of all taxes, during the Order process and must be accepted by the Customer when confirming the Order.
They will appear on a separate line from the price of the Products.
It is expressly stated that the amount of the delivery charges may vary depending on the territory to which the Products are being delivered, which the Customer expressly acknowledges and accepts.
Delivery times are indicated on the Website and depend on the delivery method selected by the Customer. Delivery times exclude Saturdays, Sundays and public holidays.
Pursuant to Article L.216-1 of the French Consumer Code, the Parties agree that the Products will be delivered within the timeframes specified during the Product ordering process and before confirmation of the Order. The delivery timeframe is also stated in the Order confirmation email sent to the Customer.
Delivery times include the preparation and dispatch of the Order, as well as the time required to transport the Products to the delivery location, whether the Customer’s postal address or a collection point.
Where no delivery timeframe is indicated on the Website for the Products, EXERLYFE undertakes to deliver them within a maximum period of 30 (thirty) days from the Order confirmation email sent to the Customer by EXERLYFE. Where a delivery timeframe is indicated, the relevant Products will be delivered within the timeframe displayed on the Website and stated again when the Order is placed.
However, as EXERLYFE uses external service providers, including carriers and postal services, to transport the Products, EXERLYFE is dependent on these third-party providers. The delivery times stated on the Website may therefore be affected by such providers, without EXERLYFE being held liable for these delivery delays or any resulting consequences.
Where delivery requires a signature, the signature constitutes proof that the parcel has been duly received. The risks and liability relating to the Products are transferred when the Customer receives the Products. From that date, the Customer will be solely responsible for the Products, their use and any consequences arising from such use. The Customer therefore undertakes to check, at the time of delivery, that the Order received is complete, compliant and undamaged. Otherwise, the Customer undertakes to refuse delivery of the Order and not to sign any supporting delivery document. Any Order received and signed for by the Customer will be deemed compliant, complete and in perfect condition at the time of delivery.
Article 6.2 – Delivery Charges and Free Delivery Thresholds
We offer several delivery methods, with charges adapted to the Customer’s place of residence and the selected delivery method.
Metropolitan France:
- Delivery to a collection point from €3.90.
- Free delivery on orders of €50 or more, including VAT.
- Free Chronopost delivery on orders of €100 or more, including VAT. This express delivery option is available only in Metropolitan France.
Europe and French Overseas Departments and Territories:
- Free delivery on orders of €60 or more, including VAT.
The €50 threshold applies only to Metropolitan France. For French Overseas Departments and Territories and European countries, the free delivery threshold is increased to €60 due to the additional logistical costs involved.
Standard delivery times vary depending on the destination and the selected delivery method and are generally between 2 and 7 business days, excluding Chronopost deliveries.
Article 7 – Payments
The Customer pays on www.baumedumont.com by bank card through the Visa, Mastercard, Maestro and American Express networks via PayPal’s secure payment platform.
Payment via PayPal: the payment terms are specific to the PayPal payment platform and are independent of EXERLYFE, which does not intervene in any way in the use of this service. All terms and conditions relating to payment via PayPal are governed by the PayPal Terms of Use, available at https://www.paypal.com/fr/webapps/mpp/ua/useragreement-full, which apply alongside these Terms and Conditions of Sale. EXERLYFE does not retain any of the Customer’s banking details, subject to the provisions set out below. EXERLYFE shall not be held liable for any malfunction occurring on the PayPal payment platform.
By accepting these Terms and Conditions of Sale, the Customer also agrees to be bound by PayPal’s Terms of Use, available at the address stated above. These terms may be amended solely by PayPal. EXERLYFE cannot under any circumstances amend PayPal’s Terms of Use, as it has no control over that service provider.
Article 8 – Right of Withdrawal
Pursuant to Articles L.221-5 et seq. of the French Consumer Code, the Customer has a period of 14 days from the date of delivery of the Order to return any new and unopened Product, in its original packaging and in perfect condition, and request a refund without penalty. Any Product that is damaged, incomplete, defective or whose packaging has been damaged will not be accepted for return.
In particular, EXERLYFE will not refund cosmetic Products where the protective seal has been removed.
The Customer must therefore place the intact packaging containing the Product inside suitable protective packaging, to which the return label must be affixed, before sending it by post. The Customer must also include a copy of the invoice or any other document enabling the relevant Order and its holder to be identified.
The Product is returned at the Customer’s own risk. If the parcel is lost, stolen or damaged during the return process, EXERLYFE reserves the right to refuse the refund of the returned Product or Products.
Only the Customer identified as such by EXERLYFE may exercise this right, to the exclusion of any other person, including the recipient of the delivery. The return address is:
EXERLYFE
2 rue du Champ de l’Épine
50300 Avranches
France
Article 9 – Personal Data
Article 9.1
Personal Data is collected by EXERLYFE when an Order is placed or when the Customer creates a personal account. Creating a personal account is not mandatory in order to place an Order on the Website, as the Customer may place an Order as a “guest”.
Personal Data is also collected through cookies. This type of collection is addressed in Article 9.2 below.
When an Order is placed, certain Personal Data must be provided by the Customer and collected by EXERLYFE. This includes the Customer’s surname, first name, email address, postal address and telephone number. The same Personal Data is required when creating a personal account.
The Customer may also create a personal account using the Facebook Connect interface. In this case, the Customer authorises EXERLYFE to collect the Personal Data contained in the Customer’s public profile and the email address associated with the Customer’s Facebook account. By creating an account via the Facebook Connect interface, the Customer expressly accepts Facebook’s terms of use, in addition to these Terms and Conditions of Sale, available at the following address: https://www.facebook.com/terms.
This Personal Data is processed automatically for the purposes of managing Orders and EXERLYFE’s customer database, as well as for commercial prospecting and statistical purposes.
It may be shared with EXERLYFE’s business partners that contribute to the delivery of the Products and the processing of payments, solely for these purposes, which the Customer expressly acknowledges and accepts.
Furthermore, as part of the online payment services used by EXERLYFE, these service providers collect certain Personal Data relating to Customers on behalf of EXERLYFE.
The data is retained for the period necessary for the purposes for which it is collected and processed, namely the fulfilment of the Order placed by the Customer, unless:
a longer retention period is authorised or required by a legal or regulatory provision;
the Customer has exercised, under the conditions set out below, one of the rights granted to them by law.
Furthermore, where the Customer has created a personal account, the Personal Data provided for this purpose is retained until the account is deleted, which may be requested from EXERLYFE under the conditions described below.
Subject to the Customer’s express consent given by ticking the relevant boxes, the Customer’s email address may also be used by EXERLYFE for newsletter subscription and distribution and/or for sending promotional offers.
If the Customer no longer wishes to receive newsletters and/or promotional offers, they may change their preference by contacting EXERLYFE under the conditions set out below or by using the unsubscribe links included in the messages.
Access to Personal Data is strictly limited to EXERLYFE employees who are authorised to process it as part of their duties. The information collected may also be shared with third parties contractually linked to EXERLYFE for the performance of outsourced tasks required for Order management, without the Customer’s prior authorisation being necessary. It is specified that, when providing their services, such third parties have only limited access to the data and are contractually required to use it in accordance with the applicable Personal Data protection legislation. Except in the cases set out above, EXERLYFE undertakes not to sell, rent, transfer or otherwise grant third parties access to the data without the Customer’s prior consent, unless required to do so for a legitimate reason, including a legal obligation, fraud or abuse prevention, or the exercise of rights of defence.
In accordance with the applicable legal and regulatory provisions, in particular amended French Law No. 78-17 of 6 January 1978 relating to data processing, files and individual liberties, and Regulation (EU) 2016/679 of 27 April 2016, the User has the right to access, rectify, transfer and erase their data, as well as the right to restrict processing. The User may also object to the processing of their data on legitimate grounds.
The User may therefore request that Personal Data concerning them which is inaccurate, incomplete, ambiguous or outdated be rectified, completed, clarified, updated or erased. The User’s Personal Data will also be deleted where the User expressly withdraws their consent to the collection and processing of their Personal Data, subject to EXERLYFE’s legal obligations. Under the right to data portability, the User may also retrieve the Personal Data concerning them for their own use or request that it be transferred to a third party, where technically feasible. Each User may also object, on legitimate grounds, to the processing of data concerning them and request that such processing be restricted.
To exercise these rights, the User must send a request by post to EXERLYFE, 2 rue du Champ de l’Épine, 50300 Avranches, France, or by email to direction@exerlyfe.fr, stating their surname and first name. EXERLYFE may ask the User to provide proof of identity by attaching any necessary document to their request, including a copy of their identity card or passport.
EXERLYFE will use the resources available to it to process Users’ requests relating to their Personal Data.
In the event of a security breach affecting the Website or the loss of Personal Data relating to Users, EXERLYFE will notify them by email in accordance with the applicable legal requirements. It will take all appropriate measures, within the limits of its human, technical and financial resources, to remedy the breach and ensure data security.
Users also have the right to lodge a complaint with the French national supervisory authority, the CNIL.
For further information about their rights, Users may visit the following link: https://www.cnil.fr/fr/comprendre-vos-droits.
Article 9.2
EXERLYFE may place cookies on the Website. Cookies are an automated tracking mechanism that records information relating to browsing activity on the Website and stores information entered during visits in order to facilitate use of the Website.
Cookies placed by EXERLYFE are deleted from the Customer’s device after a period of 13 months.
The User may object to their placement and/or delete them by following the procedure indicated in their browser settings.
For this purpose, EXERLYFE obtains Users’ express consent to the use of such cookies and uses them in accordance with the applicable legal provisions, including the General Data Protection Regulation.
EXERLYFE uses these cookies solely to compile connection statistics and Users’ browsing histories.
Article 10 – Gift Vouchers / Store Credit
Gift vouchers issued by EXERLYFE may be used for one year on all Products offered on the Website. Gift vouchers may not be combined with one another or with promotional codes.
Article 11 – Promotional Codes
Promotional codes apply only to undiscounted standard prices. Promotional codes may not be combined with one another or with gift vouchers. Unless otherwise stated by EXERLYFE, promotional codes may be used only once per Customer account. These codes are non-refundable in the event of an exchange.
Article 12 – Intellectual Property
Without limitation, the “EXERLYFE” trademark and its variations and derivatives, the logos, visual identity, layout, information, presentation and content of the Website are the exclusive property of EXERLYFE. The systems, software, structures, infrastructure, databases and content of all kinds relating to the Website, including texts, images, visuals, music, logos, trademarks and databases, are also protected by all applicable intellectual property rights or database producer rights, of which EXERLYFE is the sole owner or rights holder. Any disassembly, decompilation, decryption, extraction, reuse or copying, and more generally any act of reproduction, representation, distribution or use of any of these elements, in whole or in part, without EXERLYFE’s prior written authorisation, is strictly prohibited and may give rise to legal proceedings.
Any total or partial reproduction or representation of the Website or of any of its constituent elements, including, without limitation, trademarks, logos, visual identity, layout, information, presentation and content, is prohibited.
Browsing the Website does not result in any transfer of intellectual property rights to the User. EXERLYFE grants the User only a right to access and view the Website, under the terms and conditions set out in these Terms and Conditions of Sale.
Article 13 – Limitation of Liability
Article 13.1
EXERLYFE accepts no liability for damage of any kind resulting in particular from use of the Website or the ordering of Products, including damage to the Customer’s reputation or image, or any loss of data that may occur as a result of using the Website.
If EXERLYFE’s liability is established and upheld in respect of loss suffered by the Customer and attributable exclusively to EXERLYFE, such liability shall be limited to the amount of the Order paid by the Customer to EXERLYFE.
Article 13.2
The User acknowledges that use of the Website is at their own risk. The Website is provided “as is” and is accessible without any guarantee of availability or uninterrupted operation.
EXERLYFE will use its best efforts to make the Website accessible 24 hours a day, seven days a week, except in the event of force majeure or an event beyond EXERLYFE’s control, and subject to maintenance periods, possible outages, technical risks inherent in the nature of the network, malicious acts, or any damage to EXERLYFE’s hardware or software.
Article 13.3
Under no circumstances may EXERLYFE be held liable for any interruption of all or part of the Website, regardless of the cause, duration or frequency of such interruption.
Article 13.4
The Website currently has the technology required for access and use; however, the presence of viruses or other harmful elements introduced by any means or by any third party, which may cause alterations to the User’s computer systems, cannot be ruled out.
EXERLYFE gives no express or implied warranty regarding the operation of the Website, including any technical issue that may arise.
EXERLYFE reserves the right, at its sole discretion and unilaterally, at any time and without prior notice, to modify the configuration of the Website, the services or content offered, and to remove, limit, suspend or prohibit access to them, temporarily or permanently.
Article 13.5
EXERLYFE shall not be liable for any failure to perform its obligations under these Terms and Conditions of Sale where such failure is attributable to the act of a third party, even if foreseeable, to the fault of the Customer, to the occurrence of an event of force majeure as defined by the French courts and Article 1218 of the French Civil Code, or to any other event that was not reasonably within EXERLYFE’s exclusive control.
It is agreed that, if EXERLYFE’s liability is called into question, regardless of the legal basis and/or nature of the claim, only direct and foreseeable damage may give rise to compensation. Accordingly, indirect, consequential and/or incidental damage, such as business disruption or loss of customers, shall not entitle the User to compensation.
In all circumstances, EXERLYFE’s liability for any loss caused to the Customer, for any reason whatsoever, shall be expressly limited and may under no circumstances exceed the total amount excluding taxes of the Customer’s Order placed under these Terms and Conditions of Sale.
Article 13.6
The Customer undertakes to use the Products in strict accordance with the instructions for use provided by EXERLYFE. Accordingly, EXERLYFE shall not be held liable in the event of improper use of the Products by the Customer or any third party.
Article 14 – Statutory Warranties
In accordance with the provisions of the French Consumer Code, the Products sold on the Website benefit from statutory warranties, namely the statutory guarantee of conformity under Articles L.217-4 et seq. of the French Consumer Code and the warranty against hidden defects under Articles 1641 et seq. of the French Civil Code, allowing Customers to return defective or non-conforming Products free of charge.
Article 14.1 – Warranty Against Hidden Defects
In accordance with Articles 1641 et seq. of the French Civil Code, EXERLYFE is liable under the warranty for hidden defects affecting the Products sold where such defects render the Products unfit for their intended use or significantly impair such use. The Customer may bring a claim based on a hidden defect within two years from the date on which the defect is discovered.
Under the statutory warranty against hidden defects, EXERLYFE undertakes, at the Customer’s choice and after assessing the defect, either:
to refund the full price of the Product concerned;
to refund part of the price of the Product if the Customer decides to keep it.
Article 14.2 – Statutory Guarantee of Conformity
In accordance with Articles L.217-4 et seq. of the French Consumer Code, EXERLYFE is required to deliver Products that conform to each Customer’s Order, namely:
Products corresponding to the description provided by EXERLYFE;
Products possessing the qualities that the Customer may legitimately expect in view of EXERLYFE’s statements.
The Customer may bring a claim based on a lack of conformity within two years from delivery of the Product, it being understood that any lack of conformity appearing within two years from delivery is presumed to have existed at the time of delivery.
Under the statutory guarantee of conformity, EXERLYFE undertakes, at the Customer’s choice and after assessing the lack of conformity, either:
to refund the price of the Product concerned;
to replace the Product with a Product that conforms to the Customer’s Order, where possible.
Article 15 – Complaints / Information
Any complaint or request for information relating to these Terms and Conditions of Sale must be sent to Customer Service by email at the following address: direction@exerlyfe.fr
Article 16 – Miscellaneous Provisions
Article 16.1 – Partial Invalidity
If one or more provisions of these Terms and Conditions of Sale are held to be invalid or declared invalid pursuant to a law, regulation or final decision of a court having jurisdiction, the remaining provisions shall retain their full force and effect.
Article 16.2 – No Waiver
The fact that either Party does not invoke a breach by the other Party of any obligation set out in these Terms and Conditions of Sale shall not be interpreted in the future as a waiver of the obligation in question.
Article 16.3 – Mediation
In the event of a dispute relating to an Order, the Customer must first contact EXERLYFE in an attempt to reach an amicable solution by email at direction@exerlyfe.fr
The mediator may only be contacted after the Customer has first made written representations to EXERLYFE.
Furthermore, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has established an Online Dispute Resolution platform to facilitate the independent, out-of-court resolution of online disputes between consumers and professionals in the European Union. This platform is available at the following link: https://webgate.ec.europa.eu/odr/.
Article 16.4 – Governing Law and Jurisdiction
These Terms and Conditions of Sale are governed by French law, unless otherwise required by mandatory provisions.
If no amicable settlement is reached, and regardless of the origin of the dispute, disputes relating to the performance or interpretation of these Terms and Conditions of Sale shall be submitted to the courts having jurisdiction in Paris, unless otherwise required by mandatory provisions. For the avoidance of doubt, limitation periods for bringing legal proceedings are not suspended during the period in which an amicable solution is being sought or mediation is requested.
